WEB/TEXT BANKING - Enrollment Procedures

BCT MOBILE BANKING Customer must be enrolled in BCT's NetTeller online banking service

You can also use your mobile device and log onto mybctmobile.com using your existing personal or business Bank of Charles Town NetTeller username and password.

WEB

  • Customer should sign into NetTeller using login/password
  • From home screen go to OPTIONS tab
  • In this sub-menu, choose MOBILE SETTINGS
  • Another sub-menu appears with 2 options: WEB and TEXT (you should notice that the system defaults to WEB) if not, click on WEB.
  • Click on enable to get web access
  • Click to receive text alerts for account activity such as confirmations on bill payments and money transfers.
  • Enter mobile number
  • Select mobile carrier
  • Select accounts you want to access customer should concentrate on checking and savings.
  • Select submit
  • An online agreement will appear which the customer should read.  Once read, they should scroll to the bottom of the page and click on AGREE.
  • The customer will receive a text message to their mobile.  They should follow the URL that will be provided to access mobile banking.  They should bookmark or save this URL.
  • If a customer has an iPhone, they can download the BCTmobile App and be directed to the NetTeller login page.  Their mobile account is already established.  They will be able to see all their accounts.  Should they want to change that setting, they will need to go to the MOBILE SETTINGS tab and choose their accounts.

TEXT

  • Customer should sign into NetTeller using login/password
  • From home screen go to tab titled OPTIONS
  • In this sub-menu, choose MOBILE SETTINGS
  • Choose TEXT from the options in this sub-menu
  • Click on enable
  • Enter mobile number
  • Give each account they wish to access a short nickname (example: evans check)
  • Click submit
  • An online agreement will appear which the customer should read.  Once read, they should scroll to the bottom of the page and click on AGREE.
  • Customer will receive instructions to text a 5 digit number to another 5 digit number. (Their text message will give them both of these 5 digit numbers).
  • It is suggested that the customer add this 5 digit number to their Contacts in a name they will be able to recall (example:  BCT Mobile text)
  • Customer can then text to the Contact and receive account information.