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Toll Free 800-296-8431

Lost Debit Card 888-297-3416

Last Updated:  March 26, 2020, 1:45pm
SBA DISASTER LOAN ASSISTANCE   
BCT is a Preferred Lender with the Small Business Administration (SBA).  The SBA Disaster Loan Assistance program provides assistance for businesses, including sole proprietorships, who have been financially harmed by the COVID-19 pandemic.  Gather your financial records and business documents before starting the application process.

 
- VIDEO:  How Much Assistance Does My Business Need? (Presented by One Degree Capital. Not affiliated with BCT.)
 

Flexible Services

Customers who need services normally accomplished in person or beyond typical drive-thru transactions, such as Outgoing Wire Transfers, Bulk Coin Requests, Cashier Checks, etc.,  may make an appointment with your branch.  For a list of branches, see our website under Locations-Branches & ATMs.

 

REMINDER: Be Alert To Scammers and Fraudsters

Scam artists and fraudsters continue to use the COVID-19 pandemic (coronavirus) as a tactic to commit fraud. In our ongoing attempt to keep you safe, we wanted to bring your attention to a potential scam you might encounter. Fraudsters are reaching out to individuals and businesses claiming to be FDIC (Federal Deposit Insurance Company) employees, then trying to obtain personal and business information during the phone calls. The FDIC will rarely contact someone directly, so please don’t share your information. In addition, be cautious about clicking on email links or opening attachments referencing COVID-19, unless you are sure they are from a trusted source. 

ARCHIVE: Alice Frazier Communications to Customers

ONLINE SERVICES
Online Banking - Personal   (Contact Customer Care team for help enrolling: 1-800-296-8431)
Cash Management - Business  (Contact Cash Management team for help enrolling: 304-728-2409)
BCT Mobile App with Mobile Deposit - Download from Apple Store or Google Play Store  (Contact Customer Care team for help enrolling: 1-800-296-8431)
BCT BillPay
e-Statements
-  AllPoint® ATM network, 55,000 service-charge waived ATMs nationwide (no deposits)
-  ATMs at Sheetz Convenience and Gas stores, service-charge waived (no deposits)  

IMPORTANT CONTACT NUMBERS:
-  Customer Care Center:  1-800-296-8431  (Extended hours: Mon-Fri 7am-6pm; Sat 7am-Noon)
-  Cash Management Services: 304-728-2409; (email) cmsupport@mybct.com  
-  Commercial Lending: 304-728-2432
-  Personal Lending: 304-728-2427; (email) retaillending@mybct.com 
-  BCT Residential Lending: 304-728-2441
-  BCT Wealth Advisors: 304-728-2416
-  Lost/Stolen BCT ATM or Visa® Debit Card:
Normal business hours:  1-800-296-8431
After hours & Weekends:  1-888-297-3416
-  Lost/Stolen BCT Visa® Credit Card:
Domestic:  1-800-883-0131
International:  1-813-868-2891
  
COMMERCIAL LOAN SUPPORT
Contact our Commercial Loan team to discuss flexible options to assist you with the following:
  • Based on need, a payment deferral option for small business and commercial loans
  • In consultation with our Bankers and based on financial circumstances and needs, the option to modify loan repayment terms (principal, interest and/or length of the loan)
  • SBA Express application processing for bridge-financing for qualified businesses impacted by the pandemic
  • Access to capital and continued use of existing lines of credit
CONTACT - Commercial Loan Support:  304-728-2432
 
PERSONAL LOAN SUPPORT
Contact our Personal Loan Support team to discuss flexible options to assist you with the following:
  • Based on need, a payment deferral option for home equity or personal loan
  • In consultation with our Bankers and based on financial circumstances, the option to modify loan repayment terms (principal, interest and/or length of the loan)
CONTACT - Personal Loan Support:  304-728-2494
 
MORTGAGE LOAN SUPPORT
  • Payment Deferral:  Based on need, a payment deferral option for mortgage loans owned and serviced by BCT.  CONTACT: 304-728-2494.
  • Rate Adjustment:  Based on need, a rate adjustment option for mortgage loans owned and serviced by BCT.   CONTACT:  304-728-2441.
 
MARKET COMMENTARY

-  March 16, 2020:  Market Commentary by Leslie Crabill, SVP, BCT Wealth Advisors


PERSONAL HEALTH
  
NATIONAL RESPONSE AND INFORMATION
 
STATE RESPONSES (States with BCT operations)
Maryland
 
Virginia
 
West Virginia